Common use of Helpdesk Clause in Contracts

Helpdesk. Customers must contact LightEdge Support to report serv ice trouble or an outage w ith LightEdge Technical Support. LightEdge Technical Support w ill be av ailable sev en (7) day s per week; twenty-four (24) hours per day; three hundred sixty-five day s (365) day s per y ear. LightEdge Technical Support provides support for netw ork monitoring, trouble ticket resolution, and fault isolation up to the termination Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representative. LightEdge will not perform any requested activ ity w hich may cause Serv ice disruption or perform any changes to Service unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by any one other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications w ith Customer w ill be in the English language.

Helpdesk. Customers must contact LightEdge Support to report serv ice trouble or an outage w ith LightEdge Technical Support. LightEdge Technical Support w ill will be av ailable sev en seven (7) day s per week; twenty-four (24) hours per day; three hundred sixty-five day s days (365) day s days per y ear. LightEdge Technical Support provides support for netw ork monitoring, trouble ticket resolution, and fault isolation up to the termination Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representative. representativ e. LightEdge will w ill not perform any requested activ ity w hich which may cause Serv ice disruption or perform any changes to Service Serv ice unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by any one other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications w ith Customer w ill be in the English language.

Helpdesk. Customers must contact LightEdge Support to report serv ice trouble or an outage w ith LightEdge Technical Support. LightEdge Technical Support w ill will be av ailable sev en seven (7) day s per week; twenty-four (24) hours per day; three hundred sixty-five day s days (365) day s days per y ear. LightEdge Technical Support provides support for netw ork LPARs, network monitoring, trouble ticket resolution, resolution and fault isolation up to the termination Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representative. representativ e. LightEdge will w ill not perform any requested activ ity w hich which may cause Serv ice disruption or perform any changes to Service Serv ice unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by any one other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications w ith Customer w ill be in the English language.