Common use of Hardware Return Procedure Clause in Contracts

Hardware Return Procedure. In the event of Hardware failure, End User must contact JTAC for Hardware failure validation and troubleshooting. After JTAC has validated the Hardware failure, End User will receive a Return Material Authorization (RMA) number. To ensure proper tracking and handling of returned Hardware or parts, all Hardware returned to Juniper Networks must have a RMA number assigned prior to their return. End Users who are not under any Support Plan may purchase Support from Juniper Networks at Juniper Networks’ then prevailing rates for time and materials. Hardware returns that are improperly packaged or do not include required information and RMA numbers will not be accepted and will be returned at End Users expense.