Common use of Hardware Return Procedure Clause in Contracts

Hardware Return Procedure. In the event of Hardware failure, End User must contact PSGSC for Hardware failure validation and troubleshooting. After PSGSC has validated the Hardware failure, End User will receive a Return Material Authorization (RMA) number. To ensure proper tracking and handling of returned Hardware or parts, all Hardware returned to Pulse Secure must have an RMA number assigned prior to its return. Hardware returns that are improperly packaged or do not include required information and RMA numbers may not be accepted and will be returned at End User’s expense.