Global Variables. Global Variables enable user defined values that are usually changed via the Web Portal to be updated via the Call flow if the Web Portal is unavailable. For example, this may be used where to play a standard message or forward calls to another number in the event the call centre is offline. A call flow will need to be created in routing flow editor that uses a branch on company variable node with a defined tag.
Appears in 3 contracts
Sources: Definitions and Interpretation Agreement, Cloud Voice Services Agreement, Cloud Voice Services Agreement