Functional Scope. The Support Agreement covers the SOFTWARE for which the LICENSEE has subscribed for support. New Feature Release and Corrective Release Notification Versasec will notify the LICENSEE in writing (email) as soon as reasonable, when a New Feature Release is issued and when a Corrective Release is issued.
Functional Scope. The current national collective agreement will cover private schools of general education or xxxxxx- xxx education which are not subsidised by public funds, or are not charter schools, whatever the nature or nationality of the bodies that own the schools if they deliver any of the following educa- tional activities:
Functional Scope. 1. The parties express their will to promote collective negotiation; to this end the Interconfederal Service of Mediation and Arbitration will encourage the appropriate actions and initiatives with respect for collective independence and voluntary action. Among others which may be considered appropriate for the above purpose, initiatives may be implemented to stimulate the activities of those who negotiate in the respective negotiation units, to suggest the development of contents, or to promote proactive attitudes in the administration of all concerning collective bargaining.
Functional Scope. Within the scope of Article 1, the application of this Agreement shall be mandatory for all companies and all their staff whose activity is the provision of contact centre services to third parties. For the purposes of this Agreement, the provision of contact centre services includes all activities aimed at contacting or being contacted with third parties by telephone, by telematic means, by application of digital technology or by any other electronic means, for the provision, among others, of the following services, which are listed by way of illustration: contacts with third parties in multimedia environments, technical support services to third parties, management of collections and payments, mechanised management of administrative and back office processes, information, promotion, dissemination and sale of all types of products or services, carrying out or broadcasting personalised interviews, reception and classification of calls, etc., as well as any other services provided to third parties through the aforementioned environments. This definition shall include activities which are ancillary, complementary or related to the main activity.
Functional Scope. Within the scope of Article 1, the application of this Collective Agreement shall be compulsory for all companies and all staff of such companies, whose business consists of providing contact center services to third parties. In this Collective Agreement, contact center services include any activities relating to contacting or being contacted by third parties, by telephone, using electronic methods, digital technology or any other electronic method, for the provision, inter alia, of the following services provided by way of example: contacts with third parties in multimedia environments, third-party technical support services, management of collections and payments, mechanised management of administrative and back-office procedures, information, promotion, dissemination and sale of any products and services, completing or issuing customised interviews, answering and classifying calls, etc., and any other third-party assistance services carried out using the environments provided above. This term shall include any activities which are auxiliary, complementary or connected to the main activity.
Functional Scope. The Support Agreement covers the SOFTWARE for which the LICENSEE has subscribed for support. New Feature Release and Corrective Release Notification Versasec notifies the LICENSEE in writing (email) as soon as reasonable, when a NEW FEATURE RELEASE is issued. A prerequisite is that all receivers of notifications must be registered mailing list users at Versasec. CORRECTIVE RELEASE notifications are published on the Versasec web site. Such notifications will include all information required for the LICENSEE to obtain or access the NEW FEATURE RELEASE and CORRECTIVE RELEASEs, including URL address(es) for Versasec’s applicable support pages. Release Delivery Versasec will make CORRECTIVE RELEASEs of the SOFTWARE available for download on the product support pages of the Versasec web site, in accordance with the notification published on the Versasec web site. In order for the LICENSEE to upgrade to a NEW FEATURE RELEASE, the LICENSEE will require a maintenance code. The maintenance code is hosted by Versasec and released provided that the LICENSEE has a valid support & maintenance subscription and Versasec has the necessary LICENSEE information. Note: Maintenance Delivery is the same, independent of level (Professional or Premium). Appendix 2: Support Period Below the length of the SUPPORT PERIOD and pricing for Support and Maintenance (S&M) contracts are defined.
Functional Scope. A1.1. OVERVIEW The CTA Functionality shall include (i) the Customized Product under the Original Agreement (i.e., Ensemble iDEN) and its robust capabilities; (ii) all of the functionality requested in the RFO and agreed to by Amdocs in its response to the RFO; and (iii) any other functionality mutually agreed to by the Parties in an Implementation Services Order to be CTA Functionality.
Functional Scope. The Support Agreement covers the SOFTWARE for which the SUBSCRIBER has subscribed for support.
Functional Scope. Application maintenance and support services includes both non-discretionary and discretionary application maintenance and support services. • Non-discretionary services are those application maintenance and support activities necessary for the ongoing performance and stability of the application, such as error correction, break-fix, bug-fix, and routine production support. • Discretionary services are elective services, such as minor enhancements to existing functionality and resolution of low-priority incidents/problems, or fulfillment of low priority service requests.
Functional Scope. The current Agreement will cover all private companies engaged in teaching and non-formal trai- ning, either on-site, distance, partially on-site or online. Companies with authorisation to teach the contents regulated by the Organic Law 2/2006 on Education are specifically excluded from the functional scope of application of the current Agreement.
