Common use of Functional Overview Clause in Contracts

Functional Overview. In order to provide a service for the registration, referral, and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the information of the symptoms and detailed data about questions or problems reported in order to facilitate the Support Team analysis and resolution of the cases. ● Provide the system architecture details referring to the load balancing services and the number of nodes installed at production and development environments. ● Timely referral of faults to DISTRIBUTOR as per method detailed.

Functional Overview. In order to provide a service for the registration, referral, and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the information of the symptoms and detailed data about questions or problems reported in order to facilitate the Support Team analysis and resolution of the cases. ● Provide the system architecture and networking details referring to the load balancing services and services, the number of nodes installed at production and development environmentsenvironments or any other kind of required information in order to understand the root cause of the issue and help to provide the best solution. ● Timely referral of faults to DISTRIBUTOR as per method detailed.