Functional Overview. The DISTRIBUTOR is a provider of computing services based in open source software and support to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide a service for the registration and communication of cases. ● Provide a service support and resolution engagement for the products involved according to the established service level and personalized system architecture. ● Timely response and resolution of faults to the CUSTOMER. ● Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when required. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws.
Functional Overview. In order to provide a service for the registration, referral, and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the information of the symptoms and detailed data about questions or problems reported. ● Provide the system architecture details referring to the load balancing services and the number of nodes installed at production and development environments. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Functional Overview. The DISTRIBUTOR is a provider of computing services based on open source software, software maintenance and technical assistance to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide an online system to access the software updates and upgrades. ● Provide a system to control the service levels of every appliance or node with the software. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws. ● Provide a platform for the registration of cases. ● Provide service support and resolution engagement for the products involved according to the established service level and personalized system architecture. ● Timely response and resolution of faults to the CUSTOMER. ● Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when required.
Functional Overview. In order to provide a service for the registration, referral, and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the information of the symptoms and detailed data about questions or problems reported in order to facilitate the Support Team analysis and resolution of the cases. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Functional Overview. To provide a service for the registration, referral and resolution of all the support services related faults and queries (supported products only) encountered by system administrators throughout the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of a system administrator contact, Help Desk or similar facility. ● Extracting information from the symptoms and detailed data about questions or problems reported. ● Provide the system architecture details referring to the load balancing services and the number of nodes installed at production and development environments. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Functional Overview. The micro-ROS platform takes most of the ROS2 existing functionality into a microcontroller system. This section provides a summary of the micro-ROS exposed functionality.
Functional Overview. In order to provide a service for the registration, referral, and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the information of the symptoms and detailed data about questions or problems reported in order to facilitate the Support Team analysis and resolution of the cases. ● Provide the system architecture and networking details referring to the load balancing services, the number of nodes installed at production and development environments or any other kind of required information in order to understand the root cause of the issue and help to provide the best solution. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Functional Overview. The DISTRIBUTOR is a provider of computing services based on open source software, software maintenance and technical assistance to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide an online system to access the software updates and upgrades. ● Provide an online system to maintain updated all the security signatures, lists and protection mechanism available. ● Provide a system to control the service levels of every appliance or node with the software. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws. ● Provide a platform for the registration of cases. ● Provide service support and resolution engagement for the products involved according to the established service level and personalized system architecture. ● Timely response and resolution of faults to the CUSTOMER. ● Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when required.
Functional Overview. To provide a service for the registration, referral and resolution of all computer related faults and queries (supported products only) encountered by end users throughout the Agency Name. This includes the following specific responsibilities: Provision of a Help Desk or similar facility Extracting information from end users as per Company Name specified list of questions (detailed in section 4) Timely referral of faults to Company Name as per method detailed in section 4 Fault resolution monitoring, and production and distribution of Service Level Monitoring reports as and when required
Functional Overview. Company Name is a provider of computing hardware and software maintenance service and support to the Agency Name.
