Common use of Fulfillment Services Clause in Contracts

Fulfillment Services. 2.1.1 AEC shall process orders received from Store and arrange to have the ordered Product shipped to the Customer. All orders will be quality controlled through advanced sorting and UPC verification methods. However, AEC will have no obligation to ship "Commercially Unavailable Product," which shall mean any Record or other item of Product which, at the time the order for such item is ordered by a Customer or during the process of such order being fulfilled, is not in the inventory of AEC and, with respect to Records only: (a) is no longer manufactured; (b) is not reasonably available to AEC from the company that releases such product; or (c) has been deleted from the catalog of the company that releases such items. 2.1.2 The Store shall provide advanced on-line connectivity in order to query or commit Product orders for Customers in real time fulfillment. 2.1.3 AEC shall host a "Remote Order Entry" application that will permit Company to manually enter Customer orders, cancel or delete orders, query order status and process authorization for product returns, directly from the AEC fulfillment computer system. This application will permit Company to access Customer orders. 2.1.4 AEC shall be an invisible fulfillment arm. AEC will produce custom Company invoices with Company's logo and store policies, shipping labels and packaging consistent with AEC technologies and capabilities that will accompany an order to identify the product/order as from -------------------------- [***] Confidential treatment has been requested for the bracketed portion. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission. Company. AEC will affix stickers and any other identification labels as Company may request from time to time in respect of all orders of Product, [***]. In addition, AEC will, [***], insert promotional materials (e.g., stickers bearing Company's logo, coupons, etc.) on behalf of Company with each shipment, [***] shall bear the costs of invoices and shipping labels, provided [***] accepts [***] invoice and shipping label formats (samples of which are attached hereto as Exhibit 3). Special handling considerations not otherwise addressed herein shall be reviewed during formal operations meetings and it is understood that AEC and Company shall negotiate in good faith as to the cost, if any, which will be charged for such special handling. 2.1.5 AEC will make available account representatives who will be responsible for using reasonable efforts to meet all Company's customer service, product sales, and technological needs for Company to manage the Store on an on-going basis.

Fulfillment Services. 2.1.1 AEC shall process orders received from Store and arrange to have the ordered Product shipped to the Customer. All orders will be quality controlled through advanced sorting and UPC verification methods. However, AEC will have no obligation to ship "Commercially Unavailable Product," which shall mean any Record or other item of Product which, at the time the order for such item is ordered by a Customer or during the process of such order being fulfilled, is not in the inventory of AEC and, with respect to Records only: (a) is no longer manufactured; (b) is not reasonably available to AEC from the company that releases such product; or (c) has been deleted from the catalog of the company that releases such items. 2.1.2 The Store shall provide advanced on-line connectivity in order to query or commit Product orders for Customers in real time fulfillment. 2.1.3 AEC shall host a "Remote Order Entry" application that will permit Company to manually enter Customer orders, cancel or delete orders, query order status and process authorization for product returns, directly from the AEC fulfillment computer system. This application will permit Company to access Customer orders. 2.1.4 AEC shall be an invisible fulfillment arm. AEC will produce custom Company invoices with Company's logo and store policies, shipping labels and packaging consistent with AEC technologies and capabilities that will accompany an order to identify the product/order as from -------------------------- [***] Confidential treatment has been requested for the bracketed portion. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission. Company. AEC will affix stickers and any other identification labels as Company may request from time to time in respect of all orders of Product, [***]. In addition, AEC will, [***], insert promotional materials (e.g., stickers bearing Company's logo, coupons, etc.) on behalf of Company with each shipment, [***] shall bear the costs of invoices and shipping labels, provided [***] accepts [***] invoice and shipping label formats (samples of which are attached hereto as Exhibit 3). Special handling considerations not otherwise addressed herein shall be reviewed during formal operations meetings and it is understood that AEC and Company shall negotiate in good faith as to the cost, if any, which will be charged for such special handling. 2.1.5 AEC will make available account representatives who will be responsible for using reasonable efforts to meet all Company's customer service, product sales, and technological needs for Company to manage the Store on an on-going basis.