Common use of First Tier Clause in Contracts

First Tier. LipoScience shall provide all first tier service support and failure analysis to LipoScience customers for the Vantera Analyzer, including the NMR Subsystem incorporated therein. First tier service support includes but is not limited to telephone support, Component replacement and recalibration of the NMR Subsystem. Replacement service parts shall be provided by Agilent at no additional cost during the applicable warranty period as set forth at Section 8.4 (and subject to all conditions and limitations set forth therein), and shall be purchased by LipoScience under Purchase Order thereafter. First tier support will be provided by LipoScience pursuant to agreements entered into by LipoScience and its customers.