Common use of Fault Response Clause in Contracts

Fault Response. 9.1 O2 shall provide fault response in accordance with the following fault response care options. Unless otherwise agreed by the parties, the default fault response care option set out in the relevant Service Schedule will apply: The working hours for this fault response level are 8.00am to 5.00pm on Working Days. Faults may nevertheless be reported 24 hours a day, 7 days a week (including public and bank holidays). Where a fault is reported outside of the working hours for this fault response level, the fault will be treated as if it has been reported at 8.00am on the next Working Day. Work will only be carried out during the working hours for this fault response level. The working hours for this fault response level are 8.00am to 5.00pm on Monday to Saturday (excluding public and bank holidays). Faults may nevertheless be reported 24 hours a day, 7 days a week (including public and bank holidays). Where a fault is reported outside of the working hours for this fault response level, the fault will be treated as if it has been reported at 8.00am on the next day (excluding Sundays, public and bank holidays). Work will normally only be carried out during the working hours for this fault response level.