Common use of Fault Response Clause in Contracts

Fault Response. 7.5.1 During the staffed hours of the NMC. The NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined in Section 7.3. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s). 7.5.2 Outside the staffed hours of the NMC. The scheduled on-call engineer shall undertake an initial investigation and verify the existence of a fault. Once a fault has been identified, it is addressed and the relevant information communicated to the NMC the following morning for processing as per Section 7.3.

Appears in 8 contracts

Sources: Wholesale Access Reference Offer, Wholesale Access Reference Offer, Wholesale Access Reference Offer

Fault Response. 7.5.1 7.6.1 During the staffed hours of the NMC. The NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined in Section 7.3. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s). 7.5.2 7.6.2 Outside the staffed hours of the NMC. The scheduled on-call engineer shall undertake an initial investigation and verify the existence of a fault. Once a fault has been identified, it is addressed and the relevant information communicated to the NMC the following morning for processing as per Section 7.3. 7.6.3 In the event that any level fault cannot be resolved by remote control a Network Operator engineer (subject to Sub Sections 7.5.5, 7.5.6, 7.5.7 and

Appears in 3 contracts

Sources: Wholesale Access Reference Offer, Wholesale Access Reference Offer, Wholesale Access Reference Offer