Common use of Fault reporting and rectification Clause in Contracts

Fault reporting and rectification. (a) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not due to a failure of your equipment or software. (b) We must reimburse Optus’ expenses of responding to a service fault ‘false alarm’. If you are responsible for the ‘false alarm’, you must reimburse our liability to Optus.

Fault reporting and rectification. (a) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not due to a failure in any equipment located on your side of your equipment the service delivery point or softwarein a service feature you obtain from a third party. (b) We must reimburse Optus’ expenses of responding to a service fault ‘false alarm’. If you are responsible for the ‘false alarm’, you must reimburse our liability to Optus.