Common use of Fault Receipt Clause in Contracts

Fault Receipt. The Dial Telecom’s Help Desk for receipt of Circuit Fault reports is available 24x7x365 on the telephone number +000 000 000 000. The Subscriber must use this contact number to report a Fault; otherwise Dial Telecom cannot guarantee the SLA parameters. Reporting of Service Fault is governed by the following procedure: The Subscriber: • Provides the identification (name/company/address). • Provides the number of the Service that is specified in the Hand-over Protocol of the relevant service concluded with Dial Telecom. • Provides information on the Fault • Approves the Fault start time with the Dial Telecom’s operator Dial Telecom’s operator: • Provides the identification • Confirms Fault take-over from the Subscriber • Approves the Fault start time with the Subscriber • Enters the data in a new trouble ticket (TT) In case the Subscriber does not know the exact number of the Service and Dial Telecom has to identify the Service subject of the claim from the database, the time when Dial Telecom identified the Service shall be considered as the Fault start time for SLA calculation purpose.

Fault Receipt. The Dial Telecom’s Help Desk for receipt of Circuit Fault reports is available 24x7x365 on the telephone number +000 000 000 000. The Subscriber must use this contact number to report a Fault; otherwise Dial Telecom cannot guarantee the SLA parameters. Reporting of Service Fault is governed by the following procedure: The Subscriber: •  Provides the identification (name/company/address). •  Provides the number of the Service that is specified in the Hand-over Protocol of the relevant service concluded with Dial Telecom. •  Provides information on the Fault •  Approves the Fault start time with the Dial Telecom’s operator Dial Telecom’s operator: •  Provides the identification •  Confirms Fault take-over from the Subscriber •  Approves the Fault start time with the Subscriber •  Enters the data in a new trouble ticket (TT) In case the Subscriber does not know the exact number of the Service and Dial Telecom has to identify the Service subject of the claim from the database, the time when Dial Telecom identified the Service shall be considered as the Fault start time for SLA calculation purpose.