Common use of Fault Management Clause in Contracts

Fault Management. Rogers will provide comprehensive Fault Management Services. These include: 4.2.1 Problem isolation, identification, and resolution on either primary or back up service. 4.2.2 Repair and restoral of Services supplied by Rogers. 4.2.3 Centralized coordination and management of service repairs, including dispatch of on-site technicians (as procured), trouble-ticket tracking, proactive notification and status reporting. 4.2.4 Centralized coordination and management of hardware repairs (only available to you if you have purchased Hardware maintenance through Rogers and has a valid Hardware vendor maintenance contracts). Restoral timelines are dependent on the Hardware vendor maintenance coverage and contract terms. 4.2.5 Restoration of CE firewall configuration following Network, access, and/or Hardware repairs. To ensure the integrity of the CE firewall configuration for restoration purposes, Rogers will assume responsibility for the configuration of the your CE firewall. Fault Management of your CE firewall is contingent upon the following conditions: i. Documented IOS/Software bugs, defects, or vulnerabilities; ii. Damaged or faulty Hardware, or; iii. Your other systems, equipment, or applications.