Common use of Fault Management Clause in Contracts

Fault Management. The NOC will recognize, isolate, log faults and restore Services in the network. A situation may arise when the Optical Wavelength may experience degradation or outage. When calling in the outage, the Customer should provide an accurate description of the trouble with circuit identification to the NOC. It is essential that the Customer be able to provide physical access to their demarcation point to Rogers at the time of trouble should Rogers be the provider of the Customer’s Access Network. Rogers will perform diagnostic testing and physical loopback testing to determine the root cause of the outage.