False Positive. If any one of these individual Service Levels is not met, you may submit a claim for a Service Credit. If one Incident causes us to fail more than one SLA metric for Exchange Online or EOP, you may only make one Service Credit claim for that incident per Service.
Appears in 19 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
False Positive. If any one of these individual Service Levels is not met, you may submit a claim for a Service Credit. If one Incident causes us to fail more than one SLA metric for Exchange Online or EOPFOPE, you may only make one Service Credit claim for that incident per Service.
Appears in 2 contracts