Common use of Failure Analysis Clause in Contracts

Failure Analysis. Supplier will maintain failure analysis data on field returns, including information with respect to the replaced device, part number, manufacture, date code and reference designator. Supplier will test all field returns before any updating or repair work is performed to more accurately identify No Trouble Found (NTF) conditions. On hardware returned to a third party or supplier’s site for repair, Supplier will work with the third party or manufacturing to obtain the required failure analysis information within 15 business days after receipt of returned material. The data collection will include field replaceable units, backplanes, top level assembly, field return hardware and functional defects on delivered products. Supplier will report this information to Alcatel on a minimum of a monthly basis.