EXTRAORDINARY SUPPORT Clause Samples
The EXTRAORDINARY SUPPORT clause defines the terms under which a party may receive additional assistance beyond the standard support services outlined in an agreement. This clause typically specifies the types of extraordinary support available, such as emergency technical help, expedited service, or specialized resources, and may outline any associated costs or approval processes. Its core practical function is to ensure that parties have a clear mechanism for obtaining urgent or exceptional support when standard provisions are insufficient, thereby minimizing disruptions and addressing critical needs efficiently.
EXTRAORDINARY SUPPORT. Unisphere agrees, to provide extraordinary support (material and/or services) at then current prices and agreed discount schedules to assist Siemens in helping Customer in restoring service which has been disrupted due to catastrophic conditions (fire, flood, etc.). This support shall consist of that level of effort required to provide support in a time frame deemed necessary by Customer and agreed to by Unisphere consistent with resource and manpower limitations of Unisphere.
EXTRAORDINARY SUPPORT. Notwithstanding the prior termination or expiration of this Agreement, Supplier shall provide immediate extraordinary support for Goods and Software furnished hereunder in order to assist Buyer in restoring service which has been disrupted due to a catastrophic condition. Such support includes, but is not limited to, provisioning of materials and/or manpower at the then-current agreement price or, in the absence of any agreed price, at Supplier's then-current published prices or a premium price as mutually agreed. If such condition occurs, Supplier shall waive any delivery schedule priorities to the extent it is reasonably able to do so. This Clause shall not be construed to require Supplier to maintain any inventories whatsoever or to maintain any position or status of readiness to perform in the future.
EXTRAORDINARY SUPPORT. Seller agrees to the extent possible to provide extraordinary support (materials, manpower, etc.) within Seller's resource and manpower limitations to furnish abnormal demand for Products under this Agreement at the prices listed herein, plus any additional extraordinary support costs incurred to assist Customer in restoring service which has been disrupted because of catastrophic conditions (fire, flood, etc.) Extraordinary support shall be defined as that level of effort required (i.e., including overtime) to provide Products in a time frame that is mutually agreeable.
EXTRAORDINARY SUPPORT. 66.1 Supplier agrees to make its best efforts to provide immediate extraordinary support (materials, manpower, etc.) at Supplier's current prices or premiums as mutually agreed to assist Buyer in restoring service which has been disrupted due to catastrophic condition (fire, flood, etc.
EXTRAORDINARY SUPPORT. (1) In addition to the provisions for replacement of Product set forth in EXHIBIT D hereof entitled "PURCHASE FOR INTERNAL USE, WARRANTY AND PRODUCT SUPPORT" Seller agrees, in any event, if any natural or other disaster or emergency causes an out of service condition, Seller shall use extraordinary effort to locate or provide (i.e. procure or manufacture) and ship to Customer replacement Product within forty-eight (48) hours of verbal notification by Customer within the limits of available transportation.
(2) Such emergency support shall be available twenty four (24) hours a day, seven (7) days a week during the term of this Agreement and for a period of ten (10) years after the expiration of this Agreement or survival of the technology, whichever is greater.
(3) Charges for replacement Product shall be at the prices contained in ATTACHMENT B-2 hereof entitled "PRODUCT AND SERVICES PRICES", for the term of this Agreement.
EXTRAORDINARY SUPPORT. (1) In addition to the provisions for replacement of Product set forth in EXHIBIT D hereof entitled “PURCHASE FOR INTERNAL USE, WARRANTY AND PRODUCT SUPPORT” Seller agrees, in any event, if any natural or other disaster or emergency causes an out of service condition, subject to the provisions of this Section (18) Seller shall use Extraordinary Support to locate or provide (i.e., procure or manufacture) and ship to Customer replacement Product within forty-eight (48) hours of verbal notification by Customer within the limits of available transportation (hereinafter referred to as “Extraordinary Support”).
(2) Such Extraordinary Support shall be available twenty four (24) hours a day, seven (7) days a week during the term of this Agreement and for a period of ten (10) years after the expiration of this Agreement or survival of the technology, whichever is greater.
(3) Charges for replacement Product shall be at the prices contained in EXHIBIT A hereof entitled “PRODUCT AND SERVICES PRICES”, for the term of this Agreement.
(4) Extraordinary Support: Seller agrees to the extent commercially reasonably possible to provide Extraordinary Support (including materials, manpower, etc.) within Seller’s resources and manpower limitations in order to furnish abnormal demand for Products under this Agreement at the prices listed herein, plus any additional Extraordinary Support costs incurred to assist Customer in restoring service which has been disrupted because of catastrophic conditions (fire, flood, etc.). Extraordinary Support shall be further defined as that level of effort required (i.e., including overtime) to provide Products in a time frame that is mutually agreeable.
EXTRAORDINARY SUPPORT. In addition to the provisions for repair or replacement of PRODUCT set forth in Section 12.3 hereof, entitled REPAIRS AND REPLACEMENT and Article 14 hereof, entitled WARRANTIES, Supplier agrees, in any event, if any natural or other disaster or emergency causes an out of service condition, Supplier shall use commercially reasonable efforts to provide best efforts to locate or provide (i.e. procure or manufacture) and ship to Purchaser replacement PRODUCT, and make available necessary manpower within twenty four (24) hours of verbal notification by Purchaser. Such emergency support shall be available twenty four (24) hours a day, seven (7) days a week during the term of this Agreement and for a period of ten (10) years after the expiration of this Agreement or survival of the technology, whichever is greater. Charges for replacement PRODUCT AND SERVICES shall be at the prices contained in Appendix D or if not specifically set forth thereon, at Supplier’s then current rates for such services, subject to Supplier’s obligations under Section 7.3 hereof, for the term of this Agreement. This clause shall not be construed to require Supplier to maintain any inventories whatsoever nor maintain any position of readiness to perform in the future nor require breach of Supplier’s contractual obligations to third parties.