Exchange Components. Grass Valley will provide new or rebuilt components of equal or improved quality in good operating condition and in accordance with the then current specifications, as an exchange component to replace the defective component. Exchange components may be an alternate component to replace the defective component, and shall meet or exceed the specifications of the replaced component. All components replaced by Grass Valley with an exchanged component become the property of Grass Valley. Prior to dispatch of a replacement component, a Grass Valley technical phone support specialist, contacted by Customer pursuant to Section 1.1 above, must determine a defective component is the cause of the malfunction and that it must be repaired or replaced.
Appears in 1 contract
Sources: Support Agreement
Exchange Components. Grass Valley will provide new or rebuilt components of equal or improved quality in good operating condition and in accordance with the then current specifications, as an exchange component to replace the defective component. Exchange components may be an alternate component to replace the defective component, and shall meet or exceed the specifications of the replaced component. All components replaced by Grass Valley with an exchanged component become the property of Grass Valley. Prior to dispatch of a replacement component, a Grass Valley technical phone support specialist, contacted by Customer pursuant to under Section 1.1 1 above, must determine a defective component is the cause of the malfunction and that it must be repaired or replaced.
Appears in 1 contract
Sources: Quick Fix Support Agreement
Exchange Components. Grass Valley will provide new or rebuilt components of equal or improved quality in good operating condition and in accordance with the then current specifications, as an exchange component to replace the defective component. Exchange components may be an alternate component to replace the defective component, and shall meet or exceed the specifications of the replaced component. All components replaced by Grass Valley with an exchanged component become the property of Grass Valley. Prior to dispatch of a replacement component, a Grass Valley technical phone support specialist, contacted by Customer pursuant to Section 1.1 1 above, must determine a defective component is the cause of the malfunction and that it must be repaired or replaced.
Appears in 1 contract
Sources: Customized Support Agreement