Common use of EXCEPTIONAL PERFORMANCE Clause in Contracts

EXCEPTIONAL PERFORMANCE. In accordance with subsection (d)(1)(A), above, the “exceptional performance” criteria for a Color Scheme with experience operating a Ramp Taxi Medallion(s) is as follows: 12 paratransit wheelchair pick-ups on average, per Ramp Taxi Medallion, per month over the 12 months preceding the issuance of the Use Agreement. The “exceptional performance” criteria for a Driver with experience driving a Ramp Taxi Medallion is as follows: six paratransit wheelchair pick-ups on average, per month over the 12 months preceding the issuance of the Use Agreement. In the alternative, a Driver with experience driving a Ramp Taxi Medallion may also qualify to receive a Ramp Taxi Medallion Use Agreement if he or she has made 10 paratransit pick-ups (including wheelchair and non-wheelchair pick-ups) on average, per month over the 12 months preceding the issuance of the Use Agreement, and has received no more than two substantiated customer service-related complaints over the six months preceding the issuance of the Use Agreement.