Common use of Error Response Clause in Contracts

Error Response. Upon receipt of notice of an Error, WeGuide support personnel shall be assigned to the issue and provide the Customer with the acknowledgment that it has received such Error notice (such actions together, a “Response”). WeGuide will provide the Customer with a response to each incident in accordance with the table below. WeGuide will use commercially reasonable efforts to promptly resolve each incident. Actual resolution time will depend on the nature of the incident and the resolution. A resolution may consist of a fix, workaround, or other solution in WeGuide’s reasonable determination.