Error Acknowledgement Clause Samples

Error Acknowledgement. Supplier shall provide acknowledgment of Error(s) by issuing a Call Ticket and shall commence Error Correction(s) to all reported Licensed Software Errors, problems or defects in accordance with the following Error Severity Level response times: Error Severity Level Acknowledge receipt of Call Ticket within Level 1/Critical Two (2) hours Level 2/Severe Four (4) hours Level 3/Important One (1) Business Day