Common use of End User Technical Support Clause in Contracts

End User Technical Support. During the Service Plan Term, Apple will provide You or Your Authorized Users with priority access to telephone and web-based technical support resources (“End-User Technical Support”) on a 24/7 basis as described on the AppleCare+ for Business Essentials Service Plan Support Page: ▇▇▇▇▇.▇▇▇/▇▇▇▇▇/▇▇▇▇▇-▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇▇/ applecareplus/business-essentials/ac-plus-business-essentials-service.pdf. Apple reserves the right to amend the End-User Technical Support included under the Service Plan, at any time, by posting updates to the AppleCare + for Business Essentials Service Plan Support Page. Apple will not amend the End-User Technical Support in a way that (i) materially reduces the End-User Technical Support benefits provided to Institution, (ii) materially impacts Apple’s obligation to deliver End-User Technical Support Services to Institution, or (iii) materially impacts the rights or benefits that Institution receives under the End-User Technical Support. For any updates that affect Institution’s Service Plan, Apple will notify Institution of the update via the email address registered by Institution no less than thirty (30) days prior to the effective date of the update. The terms described at the AppleCare+ for Business Essentials Service Plan Support Page, as may be amended from time to time, are incorporated into these Terms and Conditions as if fully set forth herein. In the event of any inconsistencies between the terms in this document and the terms at the AppleCare+ for Business Essentials Service Plan Support Page, the terms at the AppleCare+ for Business Essentials Service Plan Support Page will govern. End-User Technical Support may include assistance with installation, launch, configuration, troubleshooting, and recovery (excluding data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when Hardware Services are required. Apple will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term "Major Release" means a significant version of software that is commercially released by Apple in a release number format such as "1.0" or "2.0" and which is not in beta or pre-release form.