Emergency Priority. Problems that have been verified through ------ ------------------ formal maintenance channels as problems affecting service, which cause major functionality to be inoperative and therefore affect the normal business operations during the normal working day. There is no acceptable work around. To ensure the fastest possible response, problems classified as Emergency will be reported via telephone.
Appears in 2 contracts
Sources: Reseller Agreement (Telaxis Communications Corp), Reseller Agreement (Telaxis Communications Corp)