Emergency Maintenance Notification. In the event that emergency maintenance (defined as any maintenance that exists that is not within the standard maintenance window described above, or as to which three (3) business days’ prior notification is not given) is required, during which time the System and Services will be unavailable to Client and Users, Synacor will notify the Client as promptly as practicable and, if possible, during the repair window, and so as not to prolong or negatively effect system service or its availability. Emergency maintenance windows are counted against System Availability percentages.
Appears in 2 contracts
Sources: Master Services Agreement (Synacor, Inc.), Master Services Agreement (Synacor, Inc.)