Common use of E-Line EVC Availability and Mean Time To Repair Clause in Contracts

E-Line EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following:  Open a Trouble Ticket within seventy two (72) hours of the time the hard outage.  Submit SLA credit request to their Verizon account team in writing within fifteen (15) days of opening the Trouble Ticket. The written request must contain the following information:  The date the outage occurred.  The time the outage began and ended.  The circuit ID(s) for each connection that was impacted.

E-Line EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following:  ● Open a Trouble Ticket within seventy two (72) hours of the time the hard outage.  ● Submit SLA credit request to their Verizon account team in writing within fifteen (15) days of opening the Trouble Ticket. The written request must contain the following information:  o The date the outage occurred.  o The time the outage began and ended.  o The circuit ID(s) for each connection that was impacted.

E-Line EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following:  ● Open a Trouble Ticket within seventy two (72) hours of the time the hard outage.  ● Submit SLA credit request to their Verizon account team in writing within fifteen (15) days of opening the Trouble Ticket. The written request must contain the following information:  ● The date the outage occurred.  ● The time the outage began and ended.  ● The circuit ID(s) for each connection that was impacted.

E-Line EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following:  ● Open a Trouble Ticket within seventy two (72) hours of the time the hard outage.  ● Submit SLA credit request to their Verizon account team in writing within fifteen (15) days of opening the Trouble Ticket. The written request must contain the following information:  ●o The date the outage occurred.  ●o The time the outage began and ended.  o The circuit ID(s) for each connection that was impacted.. ●

E-Line EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following:  • Open a Trouble Ticket within seventy two (72) hours of the time the hard outage.  • Submit SLA credit request to their Verizon account team in writing within fifteen (15) days of opening the Trouble Ticket. The written request must contain the following information:  • The date the outage occurred.  • The time the outage began and ended.  • The circuit ID(s) for each connection that was impacted.