Driver’s Responsibilities. Drivers will, when requested by HTA, hand out notices to passengers or otherwise render assistance in HTA’s customer relations, promotion, monitoring, and supervisory functions. Drivers will verify fares and be responsible for all ticket transactions. Drivers will record ridership information in accordance with procedures approved by HTA. All employees who are likely to be in contact with the public are to be trained by Contractor to give accurate information concerning all Dial-A-Ride fares and services. Additionally, drivers shall meet the following requirements and observe the following rules: i. Be courteous and sensitive to the special needs of passengers with disabilities and all persons contacted in the performance of the job; ii. Shall schedule rides in a manner that ensures a consistently high quality of service; iii. Maintain a working timepiece at all times (the time on his/her timepiece must be synchronized with dispatcher or lead driver daily);
Appears in 3 contracts
Sources: Paratransit Transportation Services Agreement, Paratransit Transportation Services Agreement, Paratransit Transportation Services Agreement