Common use of Distributor Responsibilities Clause in Contracts

Distributor Responsibilities. Distributor shall provide technical support to Customers of those Software products provided by Distributor. Distributor will provide all ▇▇▇▇▇ ▇ ▇▇▇ ▇▇▇▇▇ ▇ ▇▇▇▇▇▇▇. ▇▇ this the parties agree that Distributor will: 3.1 Provide access to telephone and electronic communications for technical assistance and consultation 24 hours a day 365 days a year to Distributor's support center. 3.2 Execute diagnostic routines as made available by OPEN MARKET's for ▇▇▇▇▇ ▇ and Level 2 support situations in accordance with OPEN MARKET's instructions as they relate to OPEN MARKET's Software products, and inform OPEN MARKET of the results of those diagnostics. 3.3 Reasonably verify the existence of a Software product problem and to determine the conditions under which that problem can be duplicated prior to submission to OPEN MARKET. 3.4 Identify, define, and report software problems in a manner that will allow OPEN MARKET to verify, replicate, and correct Software defects. 3.5 Provide direct customer contact for ▇▇▇▇▇ ▇ and Level 2 of technical support assistance and act as the front line field support organization providing technical support directly to their Customers. 3.6 Manage and control problem situations arising at Customer sites. 3.7 Distributor will act as the front line field support organization for ▇▇▇▇▇ ▇ support and facilitate OPEN MARKET's direct communication with Customer in Level 3 support situation. 3.8 Distributor agrees to be a beta test site for OPEN MARKET Software products. 3.9 Distributor agrees to provide response, updates, and relief support, as per Section 2.2.2, to its Customers as the primary interface to them. 3.10 Distributor agrees to maintain an adequate staff of trained technical support personnel to service the needs of its Customers. 3.11 Distributor agrees to participate with OPEN MARKET in a semi-annual technical support review to ensure Distributor and OPEN MARKET are meeting their respective Support Obligations as defined herein.