Common use of Dispatch Center Clause in Contracts

Dispatch Center. The Union acknowledges the inherent management right of the Town to establish a public safety communication center to process fire and other emergency communications, and to utilize trained personnel in the operations of the center provided that such rights shall not be exercised in violation of other sections of this Agreement. The town will provide trained dispatchers for complete 24 hour-a-day, 7 day-a-week coverage. In the case of exigent circumstances, non-dispatcher personnel may be used, as necessary, to supplement the coverage of civilians, such as a second person or to provide coverage for employee turnover. In the case of unforeseen circumstances, non-dispatcher personnel may be used until such time as a regular dispatcher is able to report for duty. If it is necessary to use non-dispatcher personnel, every effort will be made to assure that individuals trained in the proper operation of the center will be used. When dispatching fire or ambulance calls, personnel operating the dispatch center shall be provided with, and instructed to follow standard operating procedures for Fire Department Communications which have been developed and approved by the Fire Chief (and may be amended as necessary).