Common use of Defect Correction Clause in Contracts

Defect Correction. When Customer reports a suspected Defect in the Appian Software to Appian, Appian shall attempt to recreate the suspected Defect based upon information provided by Customer. If the Defect is confirmed, Appian shall use commercially reasonable efforts to provide Customer with a Correction. For the purpose herein, a “Defect” is a failure of the Appian Software used by Customer to operate substantially in accordance with the then current Documentation. Appian is responsible for correcting Defects in only the most recent Release of the Appian Software; provided however, that Appian shall continue supporting the immediately preceding Release for a reasonable period sufficient to allow Customer to implement the newest Release. Customer must implement all Corrections within a reasonable time of receipt.