Defect Correction Support Clause Samples

Defect Correction Support. When Licensee reports a suspected Defect in the Platform to Licensor, Licensor shall attempt, based upon information provided by Licensee, to recreate the suspected Defect. If the Defect is confirmed, Licensor shall use commercially reasonable efforts to provide Licensee a Correction during Licensor’s normal business hours. For the purpose herein, a “Defect” is a material failure of the Platform to operate substantially in accordance with the applicable Documentation, and a “Correction” includes, without limitation, workarounds, support releases, update disks, correction disks, component replacements, patches and/or Documentation changes, as Licensor deems appropriate.