Dedicated TAM Clause Samples

Dedicated TAM. A. Training: Authorized User shall receive 8 vouchers good for training sessions at LANDesk’s facility and 2 passes to LANDesk’s annual Interchange event (if held) free of charge. Authorized User shall be responsible for all travel and expenses related to such training and Interchange. ▇. ▇▇▇ Dedication: LANDesk will not assign the TAM assigned to work with Authorized User to any other account. C. Availability/Response Time: The TAM assigned to Authorized User shall be available during Business Hours. The TAM shall use commercially reasonable efforts to respond to any telephone contact from Authorized User within thirty (30) minutes during Business Hours. For support issues after Business Hours Authorized User must call LANDesk’s 24 x 7 support line. D. On-Site Visits: During each year of ordered service, LANDesk shall conduct thirty (30) days of on-site visits at Authorized User’s facility.