Common use of Dedicated Resources Clause in Contracts

Dedicated Resources. SB shall apply the necessary resources to facilitate and perform its duties and obligations under this Agreement. Such resources shall be available for Severity 1 and Severity 2 Problems, as defined in Exhibit C, on a 24 hours per day, 7 days per week basis via pager or other comparable means. Without limiting the generality of the foregoing, during the License Period, (i) SB shall provide to AOL a full-time-equivalent engineer ("FTE"), who shall be available to AOL on a full-time basis (i.e., for at least [**] hours per Year) (the "FTE Hours Commitment"). Such FTE shall be located, at AOL's option, either at (a) the AOL facility where other AOL employees responsible for the implementation of this Agreement are located, or (b) at SB's facilities, to assist AOL in connection with the integration of the DLA Platform and the YP Databases into the YP Product, technical assistance and the development and/or customization of APIs, the AOLYP User Interface, the YP Databases, the DLA Platform, etc. All work performed by such FTE shall be considered Engineering Hours for purposes of this Agreement.

Dedicated Resources. SB shall apply the necessary resources to ------------------- facilitate and perform its duties and obligations under this Agreement. Such resources shall be available for Severity 1 and Severity 2 Problems, as defined in Exhibit C, on a 24 hours per day, 7 days per week basis via pager or other comparable means. Without limiting the generality of the foregoing, during the License Period, (i) SB shall provide to AOL a full-time-equivalent engineer ("FTE"), who shall be available to AOL on a full-time basis (i.e., for at least [**] 2,000 hours per Year) (the "FTE Hours Commitment"). Such FTE shall be located, at AOL's option, either at (a) the AOL facility where other AOL employees responsible for the implementation of this Agreement are located, or (b) at SB's facilities, to assist AOL in connection with the integration of the DLA Platform and the YP Databases into the YP Product, technical assistance and the development and/or customization of APIs, the AOLYP User Interface, the YP Databases, the DLA Platform, etc. All work performed by such FTE shall be considered Engineering Hours for purposes of this Agreement.