Data Restoration. Local Restores. Opus will initiate restoration of Customer's data within one (1) hour of receipt of Customer's written request. Customer is allowed two (2) free local restoration events per calendar month. Additional restores will be billed at Opus's standard hourly rates. Remedy: In the event that Opus fails to perform data restores in accordance with the standards set forth above, Customer is entitled to a service credit of 5% for the first event, 5% for the second event, and 5% for the third and subsequent events (up to 50% of customer's monthly recurring fee for the month in which the unavailability occurs).
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