Customer Service and Account Management Clause Samples
The Customer Service and Account Management clause outlines the obligations and procedures for providing support and managing the customer’s account throughout the duration of the agreement. Typically, this clause specifies the types of support available, such as technical assistance, response times, and channels of communication, as well as how account information will be maintained and updated. Its core function is to ensure that customers receive consistent, reliable service and have clear points of contact, thereby enhancing customer satisfaction and minimizing misunderstandings regarding support responsibilities.
Customer Service and Account Management. The Supplier shall provide a named contact for the management of Fuel Card Programmes for all large accounts (above 500,000 litres per annum).
Customer Service and Account Management. 4.5.1 The Supplier shall provide a named contact for the management of Fuel Card Programmes for all large accounts (above 500,000 litres per annum).
4.5.2 The Supplier shall provide a dedicated named contact to all UK police forces regardless of size of the Fuel Card Programme.
4.5.3 The Supplier shall provide a customer service help desk during normal working hours for all Contracting Bodies (regardless of size of Fuel Card Programme) to:
(a) at the request of an authorised official, reset credit and usage limits and blocking controls for the Contracting Body; and
(b) respond to queries relating to usage and the operation of Fuel Cards.
4.5.4 The Supplier shall be required to comply with any performance monitoring and review requirements under this Framework Agreement and any Call Off Agreement.