Common use of Customer Satisfaction Survey Clause in Contracts

Customer Satisfaction Survey. The parties agree that the unique nature of the service provided by the Foundation poses difficulties in developing a customer satisfaction indicator linked to payment. The major difficulty is in undertaking the survey using appropriate survey techniques while maintaining client confidentiality. However, the parties acknowledge that information regarding customer satisfaction is an important factor in analysing quality of service. Further the parties agree that the results of any customer satisfaction survey carried out by the Foundation will be considered by the Workplace Consultative Committee, who will make recommendations regarding strategies to be implemented to overcome any deficiencies in the nursing service identified in the survey.