Common use of Customer Satisfaction Survey Clause in Contracts

Customer Satisfaction Survey. The Contractor shall carry out a Customer satisfaction survey in each month of the Term in accordance with criteria agreed with the BBC, and shall provide the results of such surveys promptly to the BBC thereafter. Each such survey shall encompass no fewer than four hundred complete responses from individual Customers per month. In this Schedule 6 “On-Account Payment” means the amount being the forecast of all payments due and payable to the DCMS in relation to Licensing calculated in accordance with paragraph 2.3 of this Schedule 6 as adjusted for any under or over payments in any previous remittances. 1 Remittance of Licence Fee Receipts by the Contractor to H.M.