Customer Satisfaction Issues Clause Samples

Customer Satisfaction Issues. For products or parts designed or manufactured for NCR, Solectron will provide a *** response time for fulfillment of customer satisfaction issues that are the result of the following supplier issues: Out of Box Failures, missing parts, and wrong parts. NCR will contact Solectron providing details and Solectron will obtain material and ship within *** unless otherwise communicated to NCR. NCR will return to Solectron at Solectron’s expense Out of Box Failures and wrong parts, unless otherwise specified by both parties. Nonconforming product expenses for replacement and shipping will be the responsibility of Solectron. A handling charge for Solectron’s reasonable time (using labor standards where applicable) and materials will be billed to NCR for all returned items found to be false failures. 4.13.1 Solectron will report to NCR on a quarterly basis the % of customer satisfaction issues against units shipped with identification of root cause. Any discrepancy to the standard performance requirement will require Solectron to provide a detailed corrective action plan.

Customer Satisfaction Issues. Supplier must provide processes that support "Whole Unit RMA Replacement" for Out of Box or DOA failures. Multiple defective units will be aggregated into full pallet quantities or other lot size previously defined at Supplier request. Once that defined quantity of OBF units has been reached or the product has aged no more than [...***...], Teradata will request an RMA with Supplier. When requesting an RMA, Teradata will provide product identification ("PID"), S/N and failure description. The expected repair time of RMA units shall not exceed set standard interval of normal orders. Return transit time shall not exceed [...***...