Customer Metering Sample Clauses

Customer Metering. All customer metering devices must follow American Water Works Association guidelines. In 2012, before the Lease, the City began a major residential meter replacement program to replace the existing meter with an Automatic Meter Reader (AMR). These meters are more accurate and have greater data collection capabilities, which allow for information on water use patterns to be determined. Meter reading is accomplished by driving by a customer’s property with a specially equipped vehicle, eliminating the need for entry onto property. Approximately 28,000 customers have been converted to AMRs under the Itron contract. LCA personnel are currently installing the approximately 250 remaining meter replacements not previously replaced under the contract.  Customer Service Customer service was a primary concern during public meetings on the Lease. Consequently, significant effort was undertaken in order to make the transition from the City’s Water Resources (WR) operation to LCA as seamless and as transparent as possible. LCA kept all existing phone numbers the same as those used by WR. LCA and the City developed a service agreement wherein the City Communications Center functioned in exactly the same capacity as it had with WR, receiving calls and notifying designated response personnel for emergencies during off hours and on weekends. The radios used by WR plant and field personnel were included in the agreement, which also provided an interconnection with Police and Fire for emergencies. The majority of the rolling stock used by WR was transferred to LCA. As noted in the Introduction, the majority of WR personnel transferred to LCA. Service technicians are available to respond to emergencies 24 hours a day 7 days a week. Essentially, other than different logos on the vehicles and different uniforms, Allentown customers saw no change in the delivery of services under the Lease.