Customer Experience. Introducing Driver Controlled Operation (DCO) and freeing up Guards from door and dispatch responsibilities on enabled rolling stock will allow for enhanced focus for Guards on the needs of customers. SWR will expect all Guards to deliver on our Customer Experience standards, against which they will be trained and assessed, with future SWR Guards recruited in line with these.
Appears in 2 contracts
Sources: Guards Proposals Heads of Agreement, Heads of Agreement