Common use of Customer Experience Clause in Contracts

Customer Experience. The Eligible Person will access the ITC Platform and complete the required information such as symptom details, medical history and perform a system connectivity test. If the connectivity test fails, the Eligible Person will have the option to engage in a phone only consultation. If applicable, the Eligible Person will be prompted for payment for the ITC Services. The Consultant Provider will initiate the ITC Services with the Eligible Person. After completion of the consultation, the Eligible Person will receive a notification of his/her treatment plan and will be contacted to discuss the treatment plan and arrange for next steps as needed. After the consultation, the Eligible Person will have access to a patient satisfaction survey.