CUSTOMER ABUSE. There shall be zero tolerance for abusive customer behaviour towards employees. In the event of customer abuse, employees shall notify the Employer or designate immediately. No employee shall be required to serve a customer who has engaged in abusive behaviour. The Employer shall take proactive steps to discourage abusive customer behaviour.
CUSTOMER ABUSE. The Company agrees there shall be zero tolerance for customer rudeness, impropriety, and abuse. No employee shall be required to continue to serve a customer who has engaged in any of these behaviours. Management shall take proactive steps to discourage improper customer behaviour. The Company shall post visible signage at Customer Service and Receiving instructing customers and vendors that there is zero tolerance to abuse, impropriety, or rudeness to employees.
CUSTOMER ABUSE. There shall be zero tolerance for abusive customer behaviour towards employees. In the event of customer abuse, employees shall notify the Employer or designate immediately. No employee shall be required to serve a customer who has engaged in abusive behaviour. The Employer shall take proactive steps to discourage abusive customer behaviour. AS TO ALL LETTERS OF UNDERSTANDING Signed this 2nd day of November, 2021. FOR THE COMPANY FOR THE UNION APPENDIX "A" WAGES The parties agree that Appendix “A” does not prevent the implementation of additional premiums or other incentives as determined by the Employer from time to time. Clerk Trainees will be paid the following minimum hourly rates of pay: Clerk Trainees Nov-21 Jun-22 Jun-23 Jun-24 Jun-25 Jun-26 Hours DOR 0 $15.20 500 $15.25 1000 $15.30 1500 $15.35 2000 $15.40 3000 $15.45 4000 $15.50 5000 $15.70 6000 $15.90 7000 $16.25 8000 + $16.65 $16.80 $16.80 $17.00 $17.00 $17.20 Employees who have reached 8000 hours must work at least 500 hours before being moved over to the specialist scale in conjunction with Article 41. In the event the Provincial minimum wage rate increases, the clerk Trainee Scale will start at the new minimum wage and five cent ($0.05) increases will be applied in each subsequent step in the progression until a step in the progression provides an increase greater than five cents ($0.05). Clerk Specialists will be paid the following minimum hourly rates of pay: Clerk Specialists DOR Jul-22 Jul-23 Jul-24 Jul-25 Jul-26 Hours $0.50 lump $0.25 $0.25 lump $0.30 0 $17.00 $17.00 $17.00 $17.00 $17.00 $17.20 1000 $17.15 $17.15 $17.15 $17.15 $17.15 $17.30 2000 $17.30 $17.30 $17.30 $17.30 $17.30 $17.40 3000 $17.45 $17.45 $17.45 $17.45 $17.45 $17.50 4000 $17.60 $17.60 $17.60 $17.60 $17.60 $17.60 5000 $17.75 $17.75 $17.75 $17.75 $17.75 $17.75 6000 $17.95 $17.95 $17.95 $17.95 $17.95 $17.95 7000 + $18.27 $18.27 $18.52 $18.77 $18.77 $19.07 *above end rate retro/50c lump lump lump lump $0.30 *Legacy 18.00 + retro/50c lump lump lump lump $0.30 *Above end rate Specialists receive lumps until scale catches up with them, and then entitled to increases. *retro of 25c/hr for all hours worked back to expiry. End Rate & *Above End Rate Specialists Lump 2022 & 2025 Off Scale Increase FT $700.00 Rat. $0.50 24 hrs+ $500.00 2023 $0.25 16 to 24hrs $300.00 2024 $0.25 8 to 16hrs $100.00 2026 $0.30 End Rate Clerk Specialists: • DOR – $0.25 Retroactive on all hours back to expiry • DOR – $0.50 • July 2022 – Lump Sum (follow...
