CUSTOMER ABUSE Clause Samples
The CUSTOMER ABUSE clause defines the rights and procedures available to a company or service provider when a customer engages in abusive, threatening, or inappropriate behavior. Typically, this clause outlines what constitutes abuse—such as harassment of staff, use of offensive language, or repeated disruptive conduct—and specifies the actions the company may take in response, such as issuing warnings, suspending services, or terminating the customer relationship. Its core practical function is to protect employees and maintain a safe, respectful environment, while providing a clear framework for addressing and resolving incidents of customer misconduct.
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CUSTOMER ABUSE. There shall be zero tolerance for abusive customer behaviour towards employees. In the event of customer abuse, employees shall notify the Employer or designate immediately. No employee shall be required to serve a customer who has engaged in abusive behaviour. The Employer shall take proactive steps to discourage abusive customer behaviour.
CUSTOMER ABUSE. There shall be zero tolerance for abusive customer behaviour towards employees. In the event of customer abuse, employees shall notify the Employer or designate immediately. No employee shall be required to serve a customer who has engaged in abusive behaviour. The Employer shall take proactive steps to discourage abusive customer behaviour. Signed this 2nd day of November, 2021. The parties agree that Appendix “A” does not prevent the implementation of additional premiums or other incentives as determined by the Employer from time to time. Clerk Trainees will be paid the following minimum hourly rates of pay: 0 $15.20 500 $15.25 1000 $15.30 1500 $15.35 2000 $15.40 3000 $15.45 4000 $15.50 5000 $15.70 6000 $15.90 7000 $16.25 8000 + $16.65 $16.80 $16.80 $17.00 $17.00 $17.20 Employees who have reached 8000 hours must work at least 500 hours before being moved over to the specialist scale in conjunction with Article 41. In the event the Provincial minimum wage rate increases, the clerk Trainee Scale will start at the new minimum wage and five cent ($0.05) increases will be applied in each subsequent step in the progression until a step in the progression provides an increase greater than five cents ($0.05). Clerk Specialists will be paid the following minimum hourly rates of pay: Hours $0.50 lump $0.25 $0.25 lump $0.30 0 $17.00 $17.00 $17.00 $17.00 $17.00 $17.20 1000 $17.15 $17.15 $17.15 $17.15 $17.15 $17.30 2000 $17.30 $17.30 $17.30 $17.30 $17.30 $17.40 3000 $17.45 $17.45 $17.45 $17.45 $17.45 $17.50 4000 $17.60 $17.60 $17.60 $17.60 $17.60 $17.60 5000 $17.75 $17.75 $17.75 $17.75 $17.75 $17.75 6000 $17.95 $17.95 $17.95 $17.95 $17.95 $17.95 7000 + $18.27 $18.27 $18.52 $18.77 $18.77 $19.07 *above end rate retro/50c lump lump lump lump $0.30 *Legacy 18.00 + retro/50c lump lump lump lump $0.30 *Above end rate Specialists receive lumps until scale catches up with them, and then entitled to increases. *retro of 25c/hr for all hours worked back to expiry. • DOR – $0.25 Retroactive on all hours back to expiry • DOR – $0.50 • July 2022 – Lump Sum (follow Lump Sum Schedule) • July 2023 – $0.25 • July 2024 – $0.25 • July 2025 – Lump Sum (follow Lump Sum Schedule) • July 2026 – $0.30 • July 2022 – $0.25 • July 2023 – Lump Sum (follow Lump Sum Schedule) • July 2024 – $0.25 • July 2025 – Lump Sum (follow Lump Sum Schedule) • July 2026 – $0.30 FT: $700 24+: $500 16 – 24: $300 8 – 16: $100 • DOR – $0.25 Retroactive on all hours worked back to expiry • DOR – $0.50 • July 2022 –...
CUSTOMER ABUSE. The Company agrees there shall be zero tolerance for customer rudeness, impropriety, and abuse. No employee shall be required to continue to serve a customer who has engaged in any of these behaviours. Management shall take proactive steps to discourage improper customer behaviour. The Company shall post visible signage at Customer Service and Receiving instructing customers and vendors that there is zero tolerance to abuse, impropriety, or rudeness to employees.
CUSTOMER ABUSE. AS TO ALL LETTERS OF UNDERSTANDING FOR THE COMPANY FOR THE UNION APPENDIX "A" WAGES Clerk Trainees Oct-21 Jun-22 Jun-23 Jun-24 Jun-25 Jun-26 Hours DOR Clerk Specialists DOR Jul-22 Jul-23 Jul-24 Jul-25 Jul-26 Lump 2022 & 2025 Off Scale Increase End Rate Clerk Specialists: End Rate Meat Cutters/End Rate Pharmacy Assistants: Lump Sum Schedule: Hours DOR Jul-22 Jul-23 Jul-24 Jul-25 Jul-26 Pharmacy Assistants DOR Jul-22 Jul-23 Jul-24 Jul-25 Jul-26 APPENDIX "B" – BENEFITS – FULL-TIME LIFE INSURANCE