CUSTOMER ABUSE. There shall be zero tolerance for abusive customer behaviour towards employees. In the event of customer abuse, employees shall notify the Employer or designate immediately. No employee shall be required to serve a customer who has engaged in abusive behaviour. The Employer shall take proactive steps to discourage abusive customer behaviour.
Appears in 4 contracts
Samples: Collective Agreement, Collective Agreement, Collective Agreement
CUSTOMER ABUSE. There shall be zero tolerance for abusive customer behaviour towards employees. In the event of customer abuse, employees shall notify the Employer or designate immediately. No employee shall be required to serve a customer who has engaged in abusive behaviour. The Employer shall take proactive steps to discourage abusive customer behaviour.
Appears in 2 contracts
Samples: Collective Agreement, Collective Agreement
CUSTOMER ABUSE. There shall be zero tolerance for abusive customer behaviour towards employees. In the event of customer abuse, employees shall notify the Employer or designate immediately. No employee shall be required to serve a customer who has engaged in abusive behaviour. The Employer shall take proactive steps to discourage abusive customer behaviour.. LETTER OF UNDERSTANDING # 19
Appears in 1 contract
Samples: Collective Agreement
