Common use of Critical Errors Clause in Contracts

Critical Errors. In the event of a Critical Error, Com21 will respond to Critical Errors by assigning a technician to investigate the Error within four (4) hours from the time Philips reports the Error to Com21. Com21 will provide Philips information and a proposal for the correction of such Error no later than twenty-four (24) hours from the time the Error was first reported to Com21. Com21 shall use in commercially reasonable efforts to provide a Workaround or a Fix that solves or reduces the severity of the Error within forty-eight (48) hours from the time Philips first reports the Error.