Common use of Corrective Maintenance Services Clause in Contracts

Corrective Maintenance Services. (a) The Supplier will provide corrective maintenance Services for the Product when requested by UoA during the hours described in [Schedule B, clause 7.1]. The Supplier will remedy, repair, enhance or replace any defective, broken, non-operating or under- performing parts or Product. (b) The Supplier will provide, at no additional cost, reasonable telephone assistance to assist UoA Staff in identifying and rectifying any fault in the Product when requested by UoA. (c) Corrective maintenance Services will be provided in a timely manner with Supplier’s service personnel responding by telephone following the UoA’s request for service, by being on-site if required and by having the Product (or replacement Product) available for use in the minimum time possible. Minimum response times are shown in the following table: (d) Description Requirement Response (e) The Supplier will maintain a Services log book for all Products on site at UoA, such log book being signed and dated by the nominated UoA member of Staff after the successful completion of each Service event. (f) The Supplier will attend to all problems of Product malfunction and ensure that all repairs are of a standard compatible with the design and specification of the Product manufacturer.