Corrective Maintenance Services Clause Samples

Corrective Maintenance Services. (a) The Supplier will provide corrective maintenance Services for the Product when requested by UoA during the hours described in [Schedule B, clause 7.1]. The Supplier will remedy, repair, enhance or replace any defective, broken, non-operating or under- performing parts or Product. (b) The Supplier will provide, at no additional cost, reasonable telephone assistance to assist UoA Staff in identifying and rectifying any fault in the Product when requested by UoA. (c) Corrective maintenance Services will be provided in a timely manner with Supplier’s service personnel responding by telephone following the UoA’s request for service, by being on-site if required and by having the Product (or replacement Product) available for use in the minimum time possible. Minimum response times are shown in the following table: (d) Description Requirement Response (e) The Supplier will maintain a Services log book for all Products on site at UoA, such log book being signed and dated by the nominated UoA member of Staff after the successful completion of each Service event. (f) The Supplier will attend to all problems of Product malfunction and ensure that all repairs are of a standard compatible with the design and specification of the Product manufacturer.

Corrective Maintenance Services. (a) The Supplier is to provide Corrective Maintenance Services for the Product when requested by UoA during the hours described in Schedule B, clause 7. 1. The Supplier will remedy, repair, enhance or replace any defective, broken, non-operating or under- performing parts or Product. (b) The Supplier will provide, at no additional cost, reasonable telephone assistance to assist UoA Staff in identifying and rectifying any fault in the Product when requested by UoA. (c) The Supplier will perform the Corrective Maintenance Services where the Product is located at UoA’s premises, unless otherwise agreed by UoA. (d) Corrective Maintenance Services will be provided in a timely manner with Supplier’s service personnel responding by telephone following the UoA’s request for service, by being on-site if required and by having the Product (or replacement Product) available for use in the minimum time possible. Minimum response times are shown in the following table: Telephone Support / Email / Internet Normal Working Hours [to be confirmed] hour Telephone Support / Email / Internet Non Normal Working Hours [to be confirmed] hour On-site Support after onsite visit identified Normal Working Hours [to be confirmed] Hours On-site Support after onsite visit identified Non Normal Working Hours [to be confirmed] Hours (e) The Supplier will provide all necessary tools, documentation, diagnostic aids and test equipment (inclusive of software supplied for the purpose of equipment control and fault diagnosis) to ensure proper performance and maintenance of the Product. Such items at all times remain the property of the Supplier. All software supplied is protected by Copyright and shall be for the sole use of UoA. (f) The Supplier will maintain a Service log book for all equipment on site at UoA, such book being signed and dated by the nominated UoA member of Staff after the successful completion of each service event. (g) The Supplier will attend to all problems of Product malfunction and ensure that all repairs are of a standard compatible with the design and specification of the Product manufacturer. (h) The Supplier will be responsible for handing over the Product following any Services (e.g. repairs) in a safe condition and ready for use. The Supplier will inform UoA’s designated representative if any Services (e.g. repairs) are incomplete and supply all necessary details in respect to the further action required to satisfactory complete the Services. (i) Corrective Mainte...

Corrective Maintenance Services. Corrective Maintenance Services refers to pool of Service Credit that are pre-purchased for the purpose of implementation of service desk recommendations, and delivered in accordance to a Service Level Agreement ("SLA"). Corrective Maintenance Services shall only be purchased as an add-on to an existing Service Desk subscriptions.

Corrective Maintenance Services. The details of the work to be undertaken by SI are as follows: a. Troubleshooting of problems related to the equipments/network/services and rectification of the same. b. Repairing of defective parts/components. c. Replacement of parts/components beyond repair with parts/components of same or better specifications ensuring compatibility without any additional cost. d. Providing suitable standby for parts/components with same or better specifications till the time the original part/component is repaired or replaced so that daily business is not affected. e. The maintenance support for equipments shall include all passive components including, screws, clamp, fasteners, ties anchors, supports, ground strips, wires, gears, spares, power-cables, network cables etc. f. Maintenance support services pertaining to electric and network cabling shall include: i. Removing and laying of UTP cable and I/Os with casing, etc in case renovation activity is undertaken in any building covered under the project. ii. Replacement/repair of UTP/Power cables & connectors/ ports/ equipment on entire laying route. iii. Maintenance of cables and conduits of equipments procured g. Documentation of problems, isolation, cause and rectification procedures for building knowledge base for the known problems. h. SI shall maintain proper file/register of all incidents and problems occurred in the center and subsequent corrective steps taken. Rate Contract for Supply, Installation and FMS of Edge equipment’s under City Surveillance project for seven Cities (After Pre-bid)

Corrective Maintenance Services. (a) upon receipt of verbal or written notification from the Contracting Company, the Supplier shall ensure that Approved Maintenance Personnel expeditiously attend at the Contracting Company’s Premises to make repairs or adjustments and replace such replacement parts of the Deliverables to restore such Deliverables to their optimal operating conditions (“Corrective Maintenance Services”);‌ (b) for this purpose, the Supplier shall provide the Contracting Company with a mobile phone number, as set out in Part (2) of the Statement of Work, which shall be operated twenty-four (24) hours a day seven (7) (c) upon receipt of the Contracting Company’s notification for the Corrective Maintenance Services pursuant to Clause 14.20.1(ii)(a), the Supplier shall dispatch the Approved Maintenance Personnel to the Contracting Company’s Premises within [insert response time]. The Supplier shall complete any repair, replacement or adjustment of components within [seven (7) calendar days] from and including the date on which the Supplier was given notice pursuant to Clause 14.20.1(ii)(a), unless the Contracting Company had given prior written consent to have such time period extended, (the “Warranty Period Maintenance Services”).

Corrective Maintenance Services. The O&M Contractor shall notify the Project Owner within twenty-four (24) hours following the O&M Contractor’s discovery of any material malfunction in the operation of the Solar PV System. The Project Owner shall notify the O&M Contractor immediately upon the discovery of any condition adversely affecting the operation of the Solar PV System. The Parties shall each designate personnel and establish procedures such that each Party may provide notice of such conditions requiring the O&M Contractor’s repair or alteration of the Solar PV System throughout the Term. The O&M Contractor shall use best efforts to conduct required Corrective Maintenance to remedy any material malfunction in the Solar PV System within [three (3)] days of either: notifying the Project Owner of such material malfunction pursuant to paragraph (a) above; or receiving notification from the Project Owner pursuant to paragraph (b) above. 1 As a general comment, all sections shown in square brackets are to be modified by the parties based on specific circumstances and/or to be completed with the details pertaining to the parties’ situation.

Corrective Maintenance Services. (i) During the Term, the Contractor must keep a minimum quantity of spare materials in its inventory. Specifically, the Contractor shall maintain 2% (two percent) of the installed number of inverters for CGF in stock, and the Contractor shall maintain 0.5% (half a percent) of the installed number of modules in stock for CGF. In addition, the Contractor will have available the parts required to make the necessary repairs to the assets. For the avoidance of doubt, any repairs requested by the Contracting Party for the replacement of equipment or for other services not specifically defined as the Services will be Maintenance Costs outside the services and governed by Clause 2.3 of the Agreement. (ii) The Contracting Party may choose to store parts for equipment repairs (due to excessive deadlines or price negotiations) with the manufacturer. If the Contracting Party can guarantee the necessary parts, the Contractor agrees that they shall work for the Contracting Party benefit to install the necessary parts. (iii) Coordinate the repair of the electrical/component system with the electrician contracted by the owner whenever it is necessary to hire a licensed electrician. (iv) Make repairs requested within service level expectations (NDS) (v) When the CGF has capacity, the Contractor may reboot remotely sets of inverters.