Contractor Systems Clause Samples

Contractor Systems. 1. The Contractor shall maintain a Customer Relationship Management (CRM) system for Contractor services to track all Customer encounters, associated encounter characteristics, and Customer characteristics including Customer information, Customer communication method preferences, contact reasons, Encounter outcomes, and Encounter service level (e.g. Encounter channel, Contractor staff involved, etc.). The CRM should be equipped to serve all business aspects of this Contract. 2. The Contractor shall provide EOHHS and any EOHHS-designated entities with real-time access to and training on such CRM system.

Contractor Systems. Contractor shall be solely responsible for all systems and networks Contractor uses to access Exelon systems. Contractor shall ensure Contractor personnel do not use any virtual private network or other device to simultaneously connect machines on any Exelon system or network to any machines on any Contractor or third-party systems, without (a) using only a remote access method approved in writing and in advance by Exelon, (b) providing Exelon with the full name of each individual who uses any such remote access method and the phone number and email address at which the individual may be reached while using the remote access method, and (c) ensuring that any computer used by Contractor personnel to remotely access any Exelon system or network will not simultaneously access the Internet or any other third-party system or network while logged on to Exelon systems or networks.

Contractor Systems. Contractors must be capable of and willing to grant viewing access or provide guided demonstrations to Department staff, as necessary, for the purpose of recertification, security compliance, and the Department’s enterprise care management system utilization and compatibility. Contractor must be able to provide and/or demonstrate their data security and encryption methods at the request of DHS. … 5. Data Security and Encryption …

Contractor Systems. The term “Contractor Systems” shall mean the information technology infrastructure, including all computers, software, databases, electronic systems (including database management systems) and networks used by or for Contractor in connection with the Services provided, however, the Contractor Systems do not include the County’s environment or resources.

Contractor Systems. Contractor shall be solely responsible for all systems Contractor uses to access County Systems. Contractor shall ensure that its systems include up-to-date anti-malware software to prevent viruses, Trojans, etc. from reaching County Systems through Contractor’s systems. Contractor shall prevent unauthorized access to County Systems through the Contractor systems.