Contact Procedures. CENTURYLINK Contact Procedure: For service disruptions CENTURYLINK provides twenty-four (24) hour, seven (7) days per week support services. CENTURYLINK provides a 9-1-1 Operation Center Number for service disruptions and connectivity issues identified by CENTURYLINK, State, or PSAP. CENTURYLINK will record issues reported by State or PSAP including problem description, service impact, and other pertinent information.
Appears in 3 contracts
Sources: Centurylink 9 1 1 Agreement, 9 1 1 Agreement, 9 1 1 Agreement