Contact Procedure Clause Samples
Contact Procedure. During Standard Support Hours, Contact the CSA First Level contact at the PRIMAL Office in Irvine, California. Contact with the PRIMAL support services can be made by telephone, voice-mail, e-mail, facsimile, or other means as agreed upon by PRIMAL and Licensee. For Emergency Support outside of these hours, for Priority 1 and Priority 2 matters, contact shall be made to the designated Primal CSA by means agreed upon by Primal and Licensee. Standard Support Hours. These are the hours that a Licensee may contact their designated support center as identified in the Contact Procedure Section. Standard Support Hours for the California-based office are 6:00 a.m. to 5:00 p.m. Pacific Standard Time (PST), Monday through Friday, excluding PRIMAL holidays, for Service Requests that are Priority 3 and 4 (medium to low priority) Service Requests as identified in Section 1 of this Exhibit. Emergency Support. Priority 1 and 2 (high priority) Service Requests are taken 24 hours a day, 7 days a week, 365 days a year. See Section 1 above for the definition of Priority 1 and Priority 2 Service Requests.
Contact Procedure. 11.1 If a breach of these terms and conditions is found we will, at our sole discretion, determine whether it is a serious or minor breach. If a serious breach of these terms is found we reserve the right to suspend the account(s) of the customer in question or disable any part of the account before contacting them. We will however make an attempt to contact the customer prior to suspension in the event of a minor breach using the email address we have on record for your account. If no reply is received within 3 days we will escalate the status of the breach to a serious breach and may suspend the account(s).
Contact Procedure. During Standard Support Hours, Contact the CSA First Level contact at the PRIMAL Office in Irvine, California. Contact with the PRIMAL support services can be made by telephone, voice-mail, e-mail, facsimile, or other means as agreed upon by PRIMAL and Licensee. For Emergency Support outside of these hours, for Priority 1 and Priority 2 matters, contact shall be made to the designated Primal CSA by means agreed upon by Primal and Licensee.
Contact Procedure. ▇▇▇▇▇▇ will provide access to the Support Portal to allow the Subscriber to report faults and to request additional services. The Subscriber Contact will be required to supply necessary information regarding the circumstances leading to the fault, such as: • An accurate description of the problem. • Any relevant error log or trace log information recorded by the software. • The series of steps followed which caused the error/warning message to be displayed. • The impact of the problem on the application and its users (Priority). Where more information is required, ▇▇▇▇▇▇ will request this from the Subscriber via the Support Portal.
Contact Procedure. The Company shall brief a Technician as to the start of his duty period via the Company-issued communications device not later than 2000 local Domicile time on the Technician’s last day off. Unless the Technician agrees to a shorter rest period, a minimum eight (8) hour rest period will be scheduled between the time the briefing was sent and the start of the Technician’s duty period, provided that the start of the duty period may be modified by the Company by a briefing anytime after the conclusion of the initial eight (8) hour rest period referred to above. In the event a Technician has not received a briefing by 2000 local Domicile time on the Technician’s last day off, he is required to contact the Company by 2100 local Domicile time on the Technician’s last day off to request a briefing. The Company shall not be obligated to provide a minimum of eight (8) hours rest between the time of telephone contact from the employee and the Technician’s duty start time, provided the Company sent a timely brief via Company-issued communications device as set forth above. A Field Service Technician must be contactable during the seven (7) consecutive days of a work period when not in rest, and he must use his best efforts to “show” at a time and location designated by the Company.
Contact Procedure