Consumer Service Clause Samples
Consumer Service. NUMBER FEE During such time as Licensor makes the Consumer Service Number program available to licensees, Licensee shall pay to Licensor an annual Consumer Service Number fee (the "Consumer Service Number Fee") equal to one thousand dollars ($1,000.00) for each MSA and five hundred dollars ($500.00) for each RSA constituting a part of the Licensed Territory, subject to a maximum fee payable under this Section V.F. of thirty thousand dollars ($30,000.00) with respect to the Licensed Territory or all of Licensee's Licensed Territories under other License Agreements with Licensor. The Consumer Service Number Fee shall be due on each January 1 and payable on or before each January 31 of each Subsequent Year during the Term, for the full calendar year; provided however, the Consumer Service Number Fee for the Initial Year shall be paid upon execution of this License Agreement by Licensee. Notwithstanding the foregoing, if the Initial Year commences on a day other than January 1, the Consumer Service Number Fee for the Initial Year shall be prorated to reflect the portion of that calendar year included within the Initial Year. The Consumer Service Number Fee will not be prorated or refunded in whole or in part under any other circumstances. The Consumer Service Number Fee shall be in addition to any other charges or fees that may be payable by Licensee to any Long Distance Carrier for the Consumer Service Number program, as contemplated by Section IV.J. hereof. In addition to the Consumer Service Number program, Licensor may establish similar programs for other forms of wireless telephony (the "Other 800 Programs"). To the extent that the Primary Services or Core Products include such forms of wireless telephony, Licensee shall participate in the Other 800 Programs designed therefor. Licensor shall be entitled to receive fees from Licensee for the Other 800 Programs calculated in a similar manner as those for the Consumer Service Number program.
Consumer Service. (A) Electricity Supply Code
a) Comply with Electricity Supply Code and other conditions of supply as approved and modified by OERC from time to time. Any penalty imposed on DISCOM by OERC for non-compliance shall be borne by the Distribution Franchisee;
b) Bring to the notice of the Consumers the existence of the Supply Code (and conditions of supply) as approved and modified by OERC from time to time, including its substantive revision and their right to inspect or obtain a copy in its latest form;
c) Make available a copy of the Supply Code (and conditions of supply) as approved and modified by OERC from time to time revised from time to time, for inspection by the public during normal working hours; and
d) Provide free of charge a copy of the Supply Code (and conditions of supply) as revised from time to time to each new Consumer, and to any other person who requests it at a price not exceeding the cost of duplicating it.
Consumer Service. (A) Electricity Supply Code The Distribution Franchisee shall:
a) Comply with Electricity Supply Code and other conditions of supply as approved and modified by OERC from time to time. Any penalty imposed on DISCOM by OERC for non-compliance shall be borne by the Distribution Franchisee;
b) Bring to the notice of the Consumers the existence of the Supply Code (and conditions of supply) as approved and modified by OERC from time to time, including its substantive revision and their right to inspect or obtain a copy in its latest form;
c) Make available a copy of the Supply Code (and conditions of supply) as approved and modified by OERC from time to time revised from time to time, for inspection by the public during normal working hours; and
d) Provide free of charge a copy of the Supply Code (and conditions of supply) as revised from time to time to each new Consumer, and to any other person who requests it at a price not exceeding the cost of duplicating it.
(B) Consumer Complaint Handling The Distribution Franchisee shall comply with the complaint handling procedure approved by OERC. The Distribution Franchisee shall:
a) Establish within a period of six month from the Effective Date, at least one Consumer Service Centre as per minimum specifications placed at Annexure-3 for Consumer Complaints and redressal system.
b) Redress commercial and billing Complaints.
c) Make available, on demand, a copy of the complaint handling procedure, revised from time to time, for inspection by the public at each of the relevant premises during normal working hours; and
d) Provide free of charge a copy of the procedure revised from time to time to each new Consumer, and to any other person who requests for it at a price not exceeding the cost of duplicating it.
e) To comply with the Orders and Directions, if given by any court or a forum under Consumer Protection ▇▇▇ ▇▇▇▇ or Consumer Grievance Redressal Forum under the OERC(Consumer Grievance Redressal Forum & Electricity Ombudsman) Regulations, 2003.
Consumer Service. (A) Electricity Supply Code: The Rural System Operator shall
(i) Comply with the relevant provisions of the Electricity Supply Code for off‐ grid rural supply as approved by the relevant SERC.
(ii) Bring to the notice of the Consumers the existence of the Supply Code (and conditions of supply), including its substantive revision and their right to inspect or obtain a copy in its latest form;
(iii) Make available a copy of the Code (and conditions of supply) revised from time to time, for inspection by the public during normal working hours; and
(iv) Provide free of charge a copy of the Code (and conditions of supply) as revised from time to time to each new Consumer and to any other person who requests it at a price not exceeding the cost of duplicating it.
(B) Consumer Complaint Handling Procedure: The Rural System Operator shall comply with the Complaint Handling Procedure approved by the Distribution Licensee/SERC. The Rural System Operator shall:
(i) Make available, on demand, a copy of the Complaint Handling Procedure, revised from time to time, for inspection by the public at each of the relevant premises during normal working hours; and
(ii) provide free of charge a copy of the Procedure revised from time to time to each new Consumer, and to any other person who requests for it at a price not exceeding the cost of duplicating it.
(C) Consumer’s Right to Information: The Rural System Operator, on request of the consumer, to the extent that is reasonably available to the Rural System Operator, shall provide:
(i) Information on all services provided by the Rural System Operator including information on the charges, which may be available to the consumers;
(ii) Information on meter readings for the electricity services provided to the consumer premises by the Rural System Operator; and
(iii) Information on the status of the consumer’s account with the Rural System Operator
(D) Consumer Rights‐Discrimination Prohibited: All the Tariff rates and charges for the consumers in Project Area shall be as applicable to the other consumers of Distribution Licensee belonging to similar consumer categories and should be nondiscriminatory. Rural System Operator shall establish similar rates and charges for all Consumers receiving similar services, regardless of race, colour, religion, age, sex, marital or economic status, sexual orientation and creed.
Consumer Service. (A) Electricity Supply Code: The Rural System Operator shall
(i) Comply with the relevant provisions of the Electricity Supply Code for off‐ grid rural supply as approved by the relevant SERC.
(ii) Bring to the notice of the Consumers the existence of the Supply Code (and conditions of supply), including its substantive revision and their right to inspect or obtain a copy in its latest form;
(iii) Make available a copy of the Code (and conditions of supply) revised from time to time, for inspection by the public during normal working hours; and
(iv) Provide free of charge a copy of the Code (and conditions of supply) as revised from time to time to each new Consumer and to any other person who requests it at a price not exceeding the cost of duplicating it.
(B) Consumer Complaint (andling Procedure: The Rural System Operator shall comply with the Complaint (andling Procedure approved by the Distribution Licensee/SERC. The Rural System Operator shall:
(i) Make available, on demand, a copy of the Complaint (andling Procedure, revised from time to time, for inspection by the public at each of the relevant premises during normal working hours; and
(ii) provide free of charge a copy of the Procedure revised from time to time to each new Consumer, and to any other person who requests for it at a price not exceeding the cost of duplicating it.
(C) Consumer’s Right to )nformation: The Rural System Operator, on request of the consumer, to the extent that is reasonably available to the Rural System Operator, shall provide:
(i) nformation on all services provided by the Rural System Operator including information on the charges, which may be available to the consumers;
Consumer Service. The parties mutually agree that they will cooperate with each other in every reasonable manner to deal appropriately with any customer complaints in connection